Upon ordering and paying for a domain name transfer, OurChurch.com sends the following instructions:
Thanks again for ordering OurChurch.Com's website hosting services. To transfer your domain name we need you to do a few things:
1. We will need the EPP or Authentication Key associated with the domain name. You should be able to login to your current domain name registrar's website to get this information or ask your registrar directly.
2. We also need you to remove the transfer lock. You can do this as well by logging into your current registrar's website or asking them directly.
3. While you are getting the Authentication Key and removing the transfer lock, please also check your domain name’s contact email address and verify it is an email account you have access to and check regularly. If it is not, please change the contact email address to one you check regularly or to firstname.lastname@example.org.
4. Once you have removed the lock and made sure the contact email address for the domain name is one you check regularly, please send us the Authentication Key. If you changed the contact email address of the domain name to email@example.com, please let us know that as well so we know to look for the verification email.
Once we receive the Authentication Key and have verified the transfer lock has been removed, we will initiate the transfer. A verification email will be sent to the domain name’s contact email address. You must follow the directions in this verification email and confirm the transfer in order for the transfer to be successful. If you have set the domain name’s contact email address to firstname.lastname@example.org, we will receive that verification email in our help desk and confirm the transfer for you. It usually takes 3-4 days for a transfer to complete.
We can also try to get your website up and running with your domain name much more quickly if you are able to change some of the settings for your domain name. Login to your domain registrar's website and change the Nameserver (sometimes called DNS) settings to:
Nameserver 1: ns5.ourchurch.com
Nameserver 2: ns6.ourchurch.com
NOTE: Any websites or email addresses currently using the domain name will be affected by a DNS change. Please keep this in mind and avoid changing any nameserver settings if an interruption in these services would be a problem.
If you do this, please let us know and we can usually get your new account up about 24 hours after you make this change (before the transfer is completed). Regardless of whether you change the Nameserver settings we still need the Authentication Key from you and have you remove the transfer lock to do the full transfer.
Important: Please note that the domain name transfer service only includes processing the transfer of the domain name in the OurChurch.Com system and initializing up to 2 attempts to transfer the domain name. You are responsible for getting the Authentication Key, removing the transfer lock, and confirming the transfer when the verification email is sent (unless you have made email@example.com the contact email address for the domain name).
Please let us know if you are not able to get the Authentication Key, are unable to remove the transfer lock, or have any questions.
In His Service,
Domain Name Transfer Overview
Frequently Asked Questions