Knowledgebase: Email Trouble Shooting
Whitelisting Emails
Posted by Debbie Serrano, Last modified by Michelle Mabuti on 19 March 2019 09:07 AM

Q: I have SpamAssassin enabled but certain emails get marked as spam and I want to whitelist them:


A: Here is how to whitelist:

  1. Enter your cpanel account

  2. Go to Spam Assassin > SpamAssassin Configuration (near the bottom of the page)

  3. Add *,, etc (the addresses which were being blocked) to the "whitelist_from"  and Save (near the bottom)

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