Knowledgebase: Email Trouble Shooting
Can't login to Outlook and I have the correct password
Posted by Debbie Serrano, Last modified by Debbie Serrano on 17 August 2015 04:30 PM

Email Trouble Shooting

When you have the correct password and are not able to login to your email through Outlook, it is probably due to an email setting that needs to be changed.  Check to see if your email settings are similar to the settings below


Settings for Microsoft Office

When they have their Outlook open -

Click on Tools followed by Account Settings.  This will open a different window.  

Double click on your email account or click new if you need to create a new account.  

These settings should be roughly similar.  The main difference would be the endings - it would have their domain name on the end instead of  So the incoming server settings are and the outgoing would be the same.  After these settings have been set, click on the More Settings button on the right.


In the General tab, make sure the email address in the Mail account is the same for the reply email. This should be the same as the email address on the page where you clicked the More Settings button.

In the Outgoing Server tab, check the My Outgoing server (SMTP) requires authentication box is checked and the radial button below that as well.


In the connection box, they should have the LAN box checked.

The Advanced settings are very important when receiving and sending.  Incoming server port is 110.  The Outgoing server port is 587 (it used to be 25, but that port isn’t working any longer) and the encrypted connection is None.  Another option for a port # is 465, but you will need the Use the following type of encrypted connection to say SSL (like in the example).  

Once the account has been set up, click on the Test account settings button from the first window in the email account setup and see if a test email is sent/received successfully.

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