Knowledgebase: FAQs > Web Hosting Services
I already have a site with another host. Can I transfer it?
Posted by , Last modified by Michelle Mabuti on 15 February 2018 09:13 AM

That depends on which hosting package you select. The Free hosting packages are set up to enable website building and maintenance exclusively through our NE1 website builder. For that reason, existing websites cannot be transferred to Free accounts, but NE1 is so easy to use many people prefer to build a new site with NE1 rather than transfer their existing site.

With the Gold, Silver and Bronze accounts you have the option of using NE1 or uploading web pages you have created yourself from a different program.  If you use the NE1 program, it is suggested you copy and paste the text from your current website into a Notepad document.  Then login to the NE1 program and paste it on the appropriate pages.  You will need to upload all photos and other files into the NE1 program, so save these on your computer before you close your current site down. 

If using a different program to create your site, you will need to upload it to your cPanel account under the name index.html.  We do not offer free customer support if you decide to use another program other than the NE1 program.