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Sep
17
Introducing the Fastest, Easiest, Most Worry-Free Website Transfer on the Planet!
Posted by Paul Steinbrueck on 17 September 2013 04:30 PM

If you've been wanting to move to a new website but been holding off because it seemed like too much time, effort or risk…

The Website Transfer Service and Web Traffic Redirect Service will make your life easier, save you time and give you peace of mind.

See the full announcement on our blog!



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Jul
31
New Simpler, More Powerful Dashboard for OurChurch.Com Clients
Posted by Paul Steinbrueck on 31 July 2013 10:31 AM

new ourchurch.com dashboardAfter months of work, OurChurch.Com has launched a new dashboard that will replace the current order form, invoicing system, referral tracking and MyOCC dashboard.

I realize that dashboards are not the kind of thing most people get all fired up about, but we're excited about it because the new dashboard is much more intuitive and easier to use. It makes ordering and renewing services simpler.  It also automates several behind-the-scenes processes, so your new domain name, website, and hosting package can be up and running within minutes, even if you create it at 2 AM Saturday morning.

We've started by rolling out the new dashboard just to new users. Anyone who builds a new website or orders a new service now, will order and and manage those services through the new dashboard.

Within the next few weeks, We'll announce a voluntary transition period where, if you're a current client, you will be able to move to the new system if and when you like. Eventually, we will migrate all other members to the new dashboard and put the old system out to pasture.

Note that if you host your website with OurChurch.Com, the new dashboard will NOT affect your website in any way. It will not change or replace your website or the NE1 Web Builder admin tool you may use to update your site. We hope to have a demo video to show you soon so that those of you using the current admin system can see how much easier it is to use.  For now the screenshot below will have to suffice.

myocc_dashboard_screenshot

If you have any comments or questions, please post them in a comment below on the blog post.


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Jul
16
Blog Readers Survey: Help Us Help You!
Posted by Paul Steinbrueck on 16 July 2013 03:10 PM

We're listeningOurChurch.Com's mission is to help Christian organizations achieve their mission online. We do that by not only providing web design, hosting, advertising and SEO services, but by sharing insight, analysis and tips through our blog about why, when and how to communicate more effectively online.

We want to continue to improve our blog and make it more helpful to you. So, please take a few minutes to complete the 2013 Christian Web Trends Reader Survey. You could win a $50 Visa Gift card.   


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Feb
17
Server issues
Posted by Paul Steinbrueck on 17 February 2013 10:56 AM

We are experiencing some server issues this morning.  I think they may be related to the upgrade of the help desk/knowledge base which was done last night.  It looks like all Starter accounts as well as Gold, Silver and Bronze accounts on ns3 are being affected. We're working as hard and quickly as we can to resolve the issues.  Because we're aware of the issue, it's not necessary to send us additional emails/help desk tickets.

We'll continue to post updates here in the help desk.

Thanks for your prayers and patience.

In His Service,
Paul Steinbrueck
OurChurch.Com 


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Sep
13
Gold, Silver & Bronze NE1 sites unavailable
Posted by Paul Steinbrueck on 13 September 2011 01:59 PM

We are currently experiencing a technical problem making all sites created using our NE1 web builder and hosted in a Gold, Silver, or Bronze hosting account unavailable. Free and Starter accounts, custom designed Joomla sites and any website you may have developed on your own are not affected.  We are working as quickly as we can to determine the problem and resolve it.  We will post additional updates here when we have more news.  Thanks for your prayers and patience.

EDIT (2:24 PM EDT): All sites are back up for the time being.  We found a way to get all sites working while we continue to work on the underlying problem.  There could be some additional downtime when we implement and test a solution, but we will try to keep it to a bare minimum.

EDIT (4:11 PM EDT): The problem has been resolved.  All sites are functioning normally again.  Just to clarify, sites were up for all but a few minutes since 1 PM and even for much of the time between 11 AM and 1.  We apologize for the inconvenience and thank you for your patience.

Paul Steinbrueck
OurChurch.Com 


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Jan
21
Watch a video overview of the new help desk, help pages & give your feedback
Posted by Richard Ward on 21 January 2011 01:27 PM

OurChurch.com is pleased to announce a major upgrade to make getting support simple, beautiful, and remarkable. The upgrade includes:

  1. A new knowledge base to make finding answers much easier and faster.
  2. A new help desk which has the knowledge base embedded.  When you begin to type a message to send to our support team, the help desk automatically suggests relevant help pages that may answer your question instantly.

Additionally, the new help desk and knowledge base are integrated into the redesigned MyOCC dashboard, which you can access by clicking the “MyOCC” link at the top of every page on OurChurch.Com.

Help desk tickets will be handled in the same way, but with new software to insure quick and efficient replies. See the Quick Tips video for an overview of the changes.

What do you think of the new help desk, knowledge base, and MyOCC Dashboard? What do you like? Got any suggestions that could make them even more simple, beautiful, and remarkable?  We really value any feedback you give.  Please feel free to e-mail your suggestions to support@ourchurch.com.  We look forward to hearing from you!


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