Knowledgebase: Billing and Upgrades
Will you notify me when it's time to renew?
Posted by on 16 December 2010 03:06 PM

Yes. For annual renewals you will receive an email notification 4 weeks prior to expiration, and you'll get a reminder email at 2 weeks prior to expiration. We will send a third email if your account is allowed to lapse due to non-payment. This is one reason why keeping your email address up-to-date is critical.

If you are making monthly payments, you will receive an email if the payment has been received or incomplete on the date of renewal.  It will be made automatically according to our auto-recurring billing agreement.

How do I upgrade or order additional services for my website?

When is my site up for renewal?

Will you notify me when it's time to renew?

Yes. For annual renewals you will receive an email notification 4 weeks prior to expiration, and you'll get a reminder email at 2 weeks prior to expiration. We will send a third email if your account is allowed to lapse due to non-payment. This is one reason why keeping your email address up-to-date is critical. Monthly payments will be made automatically according to our auto-recurring billing agreement.
What forms of payment do you accept?

Can I pay monthly?

I'm short of funds this month. Can I get an extension or grace period?


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