How to Get Website Support

Summary of “How to Get Website Support”

Paul Steinbrueck, from OurChurch.Com, announces the completion of the upgrade to our help desk and pages. In this short video, he explains the changes and additional features to give a quick overview.

The address (http://www.ourchurch.com/help) has not changed, but what has?

Here are some of the changes:

  • The categories and topics are easier to see and have a new appearance, in order to increase convenience.
  • To the right, the number of categories is displayed within the parentheses and below the two most popular questions are listed so that you can find a solution to the problem you most likely might have.
  • If you still don’t see your question, you can use the search at the top of the page.

If you still can’t find the answer to your question, you can email support our support department (support@ourchurch.com).

New Help Desk
You can also use the new, simple help desk ticket creation upgrade. You can simply…

  1. Log in to your account from the top of any page in the website
  2. Go to your account page
  3. Click the submit ticket icon
  4. You will then be able to select your problems category (multiple-choice) and explain your problem.

With this ticket, its replies and its status can always be able to be easily accessed your account page.

An impressive new feature is that the system will automatically display related solutions that might be what you were looking for. This way, if your question was already answered in the OCC knowledgebase, you will get an immediate response by seeing the solution we have in the knowledgebase.

In addition to all of the ways listed above to find the answers to your questions, you can also call us at 727-723-2454 during our call center hours and speak directly to an OurChurch.Com representative.

We are excited to be able to offer so many ways for you to be able to find the answers to your questions because we know the easier you can find those answers, the easier it will be for your to achieve your mission online.

If you don’t have a website with OurChurch.Com, but would like to host your website with a company that provides this high a level of support, please click one of the links below to get started.

View web hosting prices! or Start building your site now!

Paul Steinbrueck is co-founder and CEO of OurChurch.Com, elder of CypressMeadows.org, husband, father of 3, blogger. You can follow him on Twitter at @PaulSteinbrueck and add him to your circles at Google+ as .

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