Website Hosting

» FAQs: Upgrading/Billing


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  How do I upgrade or order additional services for my website?

Login to your Webmaster page and choose "Order & Renew Premium Options."
  When is my site up for renewal?

Your account information is found at the top of your Webmaster page. You will see something that looks like this: Account Information for OCC ID#: 12345
OptionStatusExpiration Date
Bronze Packageon12/05/2009
Ad-free Optionon12/05/2009
  Will you notify me when it's time to renew?

Yes. For annual renewals you will receive an email notification 4 weeks prior to expiration, and you'll get a reminder email at 2 weeks prior to expiration. We will send a third email if your account is allowed to lapse due to non-payment. This is one reason why keeping your email address up-to-date is critical. Monthly payments will be made automatically according to our auto-recurring billing agreement.
  What forms of payment do you accept?

  • You can pay on-line using a credit or debit card.
  • You can call us and pay by credit or debit card over the phone. Before you call, though, you must click the "Build a Site" option in the menu and do the initial creation of your website.
  • You can mail us a money order in US funds or a check in US funds drawn from a US bank. If you pay by check or money order you must still first place an order using the "Order & Renew Premium Options" link on your Webmaster page.
  • International clients are encouraged to pay online by debit or credit card. If that is not possible, you can have a friend or associate in the US mail us a check with your order number on it. International clients can also mail us a Western Union money order in US funds.
Your account will not be credited or upgraded until payment is received and processed. You will receive an email confirmation when everything is ready. We do not accept non-US currency or checks drawn from non-US banks.
  Can I pay monthly?

Yes. Upon your approval our "auto-recurring billing" will charge your credit card automatically each month.
  I'm short of funds this month. Can I get an extension or grace period?

We are sorry, but no. Payment must be received prior to the expiration date.

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