Website Services

» FAQs: Ordering Options from OurChurch.Com


Please click on an underlined question to reveal the answer beneath it. Click again to close.

  What is included in the "Bundle A" package of services?

Save $85 by purchasing this bundle that includes a year of the Starter package, a year of the Ad-Free option, Major Search Engine Registration, and Christian Search Engine Registration.
  What is included in the "Bundle B" package of services?

Save $107 by purchasing this bundle that includes a year of the Bronze package, a year of the Ad-Free option, Major Search Engine Registration, and Christian Search Engine Registration.
  What is included in the "Bundle C" package of services?

Save $150 by purchasing this bundle that includes a year of the Silver package, a year of the Ad-Free option, Christian Search Engine Registration, and Major Search Registration.
  What is included in the "Bundle D" package of services?

Save $222 by purchasing this bundle that includes a year of the Gold package, a year of the Ad-Free option, Christian Search Engine Registration, Major Search Registration, and SEO Management Set-Up.
  Can you explain more about the Domain Name Registration?

A domain is a unique website address. For example, instead of having an address such as www.ourchurch.com/member/m/mysite, a domain gives you a shorter address like www.mysite.com so it's easier to remember and looks more professional.

While there are lots of domain registration companies out there, when you do your domain registration with OCC, we take care of configuring it for your OCC website. It also simplifies your life because you have one less invoice and one less support department to worry about.
  Can you explain more about the Hosting Packages and Domain?

A domain is a unique website address. For example, instead of having an address such as www.ourchurch.com/member/m/mysite, a domain gives you a shorter address like mysite.com so it's easier to remember and looks more professional.

Every website needs to be stored or hosted on a computer (server) that is connected to the Internet 24/7. OurChurch.Com offers several different web hosting packages with varying features and varying amounts of data storage and transfer. Every web hosting packages include the use of our exclusive NE1™ Website Builder. More details about our hosting plans are available on our website.
  What is the Ad-Free Option?

By default, all websites (in all packages) built with OurChurch.Comís NE1™ website builder have ads placed on them. The ads make it possible for us to offer free services and reduce the costs of our other packages. With the Ad-Free Site option, all advertisements are removed from your OurChurch.Com website &nspace; the big banner at the top, the 4 small sponsorships below, the 2 buttons in the navigation menu, and the recommended sites.

Advertisements distract attention away from your message and the content of your website. You can remove those distractions for the price shown. So, the choice is yours: a less expensive site with ads on it or an ad-free site for an additional fee.
  What is a Domain Name Transfer?

If you have already registered a domain through a company other than OurChurch.Com, you can to transfer it to our servers for it to work with your premium site (Starter, Bronze, Silver or Gold hosting package). There is a one-time fee for this transfer and we will register the domain for one full year. Domain registration renewal is included automatically with annual hosting payment each year thereafter.

In order for us to be able to transfer your domain name, you will need to be able to access your domain name's current account with its current domain registar and:
  • Remove the transfer lock.
  • Get the domain name's Authentication Key (or EPP Code) and send it to us.
  • Verify that the contact email address for the domain name is an email address which you regularly check. If the domain name's contact email address is not one which you regulary check, you will need to change the contact email address to one you check or to support@ourchurch.com.
  • A verification email will be sent to the domain name's contact email account. You will need to confirm the transfer. If you set the domain name contact email address to support@ourchurch.com, we will confirm the transfer for you.
Once we have recieved the Authentication Key and verified that the domain name transfer lock has been removed, OurChurch.Com will initiate the domain name transfer. Once the transfer is completed we will notify you and setup the domain name to work with your website.

If the transfer is unsuccesful, OurChurch.Com will let you know and will indicate what cause the transfer to fail so it can be corrected. Then OurChurch.Com will initiate another transfer.

If either the domain name transfer fails twice, you are unable to get the Authentication Key, or remove the transfer lock, you will have 3 options:
  1. You can purchase maintenance hours from OurChurch.Com and we will do everything we can to get the domain name transfer completed. Please note that because the domain name is not in our name, we are limited with what we can do. As the domain name owner, you may still be required to take part in the process in order to get the domain name transferred successfully. Also, due to the limitations we face and fact that the transfer also depends on another company (the domain name's current registrar) we cannot guarantee the domain name transfer will be able to be completed.
  2. You can leave the domain name at its current registrar and change the NameServer (DNS) settings to point to your OurChurch.Com website. In this case the domain name would remain with its current host and you would be responsible for maintaining and renewing it.
  3. You can choose to register a new domain name and leave the old domain name behind. In this case, we would register the new domain name for no additional cost.
  What is a Domain Alias?

A domain alias allows you to point an additional domain to your site. The annual fee covers registration of the domain name and arranging for it to be forwarded to the your website's homepage (In some cases we can direct the domain alias to other pages of your website). Note that when a visitor types in your domain alias into their web browser, they will see the default domain displayed in their address bar after they are taken to your site.
  What are the Custom NE1™ Template and Header services?

OurChurch.Com will create a custom NE1™ template or header for your website where you will be able to determine the design, colors, fonts, etc. There are several options for customizing your NE1™ website template.
  • Minor Changes: We'll make minor changes to an existing NE1™ template.
  • Custom Header Graphic: We'll create a custom static header to go with your choice of an existing NE1™ template.
  • Custom Template with Static Header: We'll create an entirely new template for your website including a custom static header (static means the text and pictures do not move).
  • Custom Template with Flash Header: We'll create an entirely new template for your website including a custom Flash™ header (with moving text and pictures).

You can find more info about the Custom NE1™ Template services here.
  What is the "CMS Annual Fee"?

Custom CMS sites require annual critical updates to be sure that the software has all of the latest changes in security and functionality. The "CMS Annual Fee" is necessary to provide the updates and the maintenance time involved to handle them.
  What is OCC's Major Search Engine Registration service?

OCC will register your site with all the largest free search engines and directories on the web.
  What is OCC's Christian Search Registration service?

OurChurch.Com will register your website with around 50 of the most popular Christian search engines.
  What is OCC's Guaranteed Top Search Ranking service?

OurChurch.Com will research the most relevant keywords for your site, optimize your site for those keywords, and then register your site with the most popular free search engines and directories. Usually we can get 30+ top 30 rankings, many of them in the top 10, but we will give you a full refund if we fail to get your site at least 5 10 rankings and 10 top 20 rankings.
  What are the Search Engine Optimization Management services?

OurChurch.Com will research the most relevant keywords for your site, optimize your site for those keywords, and then register your site with the most popular free search engines and directories. Usually we can get 30+ top 30 rankings, many of them in the top 10, but we will give you a full refund if we fail to get your site at least 5 top 10 rankings and 10 top 20 rankings in the first month. After we complete the optimization of your web page we then manage the optimization of the page checking your page(s) each month for modifications you have made to make sure the page is still optimized, providing monthly search engine reports, a continual link on our Marketing Clients page, and offering discounts on some additional Search Engine Marketing services.
  What is the Pinnacle Sponsorship?

Put your 125x125 graphic above the menu of every page of the 10,000+ websites in our network for three months.
  What is the Spotlight Sponsorship?

Put your 125x125 graphic below the menu of every page of the 10,000+ websites in our network for three months.
  What is a Prime Sponsorship?

Put your 110x50 promotional graphic on the top of every page of the 10,000+ websites in our network for three months.
  What is a Text Link Ad?

Have your (approximately) 25 character text ad displayed on the left beneath the navigation menu of every page of the 10,000+ websites in our network for three months.
  What is a Newsletter Sponsorship?

Put your promotional banner in our webmaster or search newsletters for three months.
  What is the Banner Ad?

Your large 468x60 banner is displayed at the top the 7,000+ sites in our ad network. Per-impression and per-click rates available.
  What is OCC's Sponsorship Graphic Design service?

OurChurch.Com can create your sponsorship ad and graphics for you if necessary.
  What is OCC's Banner Graphic Design service?

OurChurch.Com can create your banner ad and graphics for you if necessary.
  What is OCC's Website Maintenance service?

Purchase a block of maintenance hours to have OCC maintain your site, install scripts, or design custom pages and graphics.
  What is the "Misc." section of the order form?

This option has been specifically added to your order form for you based on discussions or a custom order.
  What goes in the "Additional instructions or comments" section?

Please use this section to tell us if there is anything else we should know about this order.
  What is the "Payment Method" section of the order form?

Please choose an option for payment. OurChurch.com accepts Master Card, Visa, and American Express credit cards, as well as Electronic checks, mailed checks, or money orders. Please note that when choosing "auto-renewal", payment by credit card is required.
  What is the "Auto Renewal" section of the order form?

Please choose an option for auto-renewal. OurChurch.com offers the convenient option of having your card charged automatically when it is time to renew. Of course, you can choose to have OCC remind you and email an invoice as well.

Top of Page  Main Help Page
 
order advertising advertise