For further reference, below are some frequently asked questions or common situations:
This is a common misunderstanding. When a domain name is registered, it belongs to its owner for the life of the name. Transferring a domain name is the process of moving it from one server to another while maintaining all ownership and contact information. It’s like moving from one apartment to another. You are still the owner of your couch whether you stay at your old apartment or move to a new one. At any time an OurChurch.com member can request that their domain name be transferred to another registrar.
The fight for good domain names today has caused Internet authorities to create policies regarding expiration and renewing. If your domain name is allowed to be expired for more than 30 days it enters into what is called the "Redemption Period." During this period it costs $200 to renew the domain name. This is not an OurChurch.Com fee so there is no way we can get around it. You have 2 options at this point:
a) Purchase your domain name out of the redemption period for $200 and get your domain name back up within a couple days.
b) Select a new domain name with your hosting package renewal, which we'll register and set-up with your site within 2 days.
(Domain names can remain in redemption for as long as a year and when they are released, domain names are often sold through an auction system thus preventing the previous owner from reclaiming the domain name without bidding a high amount.)
There are reference websites called “whois” sites that will provide domain name information. We like to use the following:
By looking up a domain name, these sites will provide contact, registrar, and renewal date information. Once you have located the name of the registrar, you can phone that company and, after providing some identification information, you can access the settings that go along with that name.
Please note that if you are unable to access your domain name, we will not be able to transfer your domain name.
Transferring your domain name takes one less concern away and gives you the assurance that renewals will be taken care of. Also, if any need for technical support arises, checking the domain name and modifying server information attached to it is far easier when OCC has access to it. Yearly packages also include the domain registration - another benefit of transferring.
Every domain name host is different and sometimes these hosts change the administrative section for the domain names. Unfortunately, because of this, we cannot give step by step instructions for how to change your domain name settings. You will need to contact your current domain name host for instructions. You may also be able to contact them by phone and have them make the changes for you over the phone.
Because you are the owner of the domain name, it is best if you contact your current domain name host and work directly with them to get the authentication code and make changes to the domain name’s settings. If you are unable to do this, OurChurch.Com can help. This addition help is not included with the purchase of domain name transfer and requires the purchase of maintenance hours for the time it takes us to resolve the situation.
Normally a verification email is sent to the domain name owner within a day or two of the transfer being initiated. The verification email is sent to the domain name’s contact email address. If you have seen a verification email, here are some troubleshooting tips:
Check your spam folder. Sometimes the verification email gets routed to and email accounts spam or junk folder.
Check the administrative contact email address for your domain name. You may have changed your email address since you purchased the domain name.
Check with OurChurch.Com to see if everything is proceeding normally with the domain name transfer. Some domain name hosts can be less than cooperative and try to block transfers. If that happened, the transfer may not have gotten to the point where a verification email has been sent. OurChurch.Com support can give you instructions for what needs to be done.
Some domain name hosts automatically enroll clients in a contact info protection service. In those cases, the contact email address is changed from being the client’s email address to being another email address setup specifically for that domain name and thus the verification email would have been sent to that email account. You may be able to change the contact email address to your own email address, but not always. Sometimes that is restricted. You may need to contact your current domain name host about changing the contact email account. We have also seen issues where the domain name host uses an outside company to provide this service and thus they do not have any access to the email accounts. If that is the case, you will need to contact the provider of the protection service and gain access to the email account.
The time varies, but usually a transfer can be completed within 5-10 business days. This time is dependant on the response time of the client as clients are asked to provide some necessary domain name information and change some settings for their domain name before the transfer can be initiated.
Please note that if you change the nameserver settings, you will not need to wait until the transfer is completed to have the domain name working with your OurChurch.Com website. By changing the nameserver settings, we can usually have your OurChurch.Com site working with your domain name within 1 business day. Then the transfer can take place “behind the scenes”. The transfer will not affect your website at all or cause any down time.
We are sorry to hear that you want to leave OurChurch.Com and hope you will give us the opportunity to resolve any issue you may be having. This section of the help pages is specifically addressing questions related to transferring a domain name to OurChurch.Com. If you wish to transfer your domain name away from OurChurch.Com, please contact us in the help desk.
Domain Name Transfer Overview
Domain Name Transfer Instructions